Refund policy

30-day return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact.us@separett.com.

Returned products are subject to shipping costs to and from our warehouse. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund, and these costs will be advised to you prior to starting your return. You may also be subject to charge of the net cost for repacking, repair of items or discounts needed for resale. 

Damages and issues

Please inspect your product upon delivery. If the shipping box appears to have damage that may affect the product - please open and inspect It. Make courier document the damage, it is much easier for us to work with the courier when it is in their possession. All shipping damage must be reported within 10 days of receiving the product.

Exceptions / non-returnable items

Please understand, our products are used for sanitary purposes. If they have been unpacked or used in any way, we cannot resell them thus can not accept such returns. . Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.